Terms & Conditions

1. Introduction and Scope

These Terms govern access to and use of intrastat.ai, the related website, and the services made available by SmartRoad AI and Technology Services OÜ.

The service is designed to support Intrastat reporting workflows. It does not replace the customer's own legal, tax, customs, accounting, or regulatory responsibilities.

2. Business Service and Intended Users

intrastat.ai is primarily a B2B service for businesses, professional users, finance teams, trade compliance teams, ERP teams, consultants, and other users involved in Intrastat reporting.

These Terms do not create consumer-specific rights or exclusions unless a separate written agreement expressly says so.

3. Description of the Service

intrastat.ai provides software and AI-assisted tools for preparing, structuring, validating, reviewing, and exporting information used for Intrastat reporting.

Depending on the enabled product features, the service may support data import, data extraction, data normalisation, field mapping, validation checks, commodity or CN code suggestions, anomaly detection, report preparation, declaration-preparation workflows, export of prepared information, and human review.

4. AI-Assisted Processing

Parts of the service use artificial intelligence to assist with extraction, classification, matching, transformation, validation, and preparation of reporting information.

AI-generated or AI-assisted output may contain inaccuracies, omissions, incorrect assumptions, or incorrect commodity classifications. AI output must not be treated as an official determination by Eurostat, a national statistical authority, a customs authority, a tax authority, or any other government body.

5. Human Review

Where included in the applicable service or plan, intrastat.ai may provide human review as an additional quality-control step.

Human review does not constitute governmental approval, official Intrastat approval, legal advice, tax advice, customs advice, customs representation, or formal authorisation of a declaration.

6. Customer Responsibilities

The customer is responsible for providing complete, accurate, lawful, and current source information. The customer remains responsible for reviewing and approving all prepared Intrastat information before use.

• Confirming commodity or CN classifications where applicable.
• Confirming values, quantities, weights, countries, partner information, transaction type, reporting period, and other declaration fields.
• Determining whether it has an Intrastat reporting obligation and which national rules apply.
• Monitoring thresholds, reporting deadlines, correction obligations, authorisations, and official filing credentials.

7. Final Approval and Official Filing

intrastat.ai assists with preparation. Unless expressly agreed otherwise in writing, intrastat.ai does not submit Intrastat declarations to competent authorities on behalf of the customer.

The customer remains responsible for reviewing and approving the final declaration and for its timely, authorised submission through the applicable official system. The customer is responsible for maintaining any official credentials, roles, and authority required to submit.

8. No Government Affiliation

intrastat.ai is an independent technology and service provider. It is not Eurostat, the European Commission, a national statistical institute, a customs administration, a tax authority, or any other government agency.

Use of the service does not imply government endorsement, official acceptance, or approval of any declaration.

9. No Legal, Tax, or Customs Advice

The service and related information are operational and compliance-support tools. Outputs are not individual legal, tax, customs, accounting, or regulatory advice.

Customers should obtain appropriate professional advice where a question requires interpretation of law, tax rules, customs rules, national filing requirements, or binding classification treatment.

10. Customer Data

Customers retain their rights in business data, trade data, uploaded files, and other customer-provided materials, subject to the rights intrastat.ai needs to process that data and provide, secure, support, and improve the contracted service.

Customers must ensure they have the rights, permissions, notices, and lawful basis needed to provide data to intrastat.ai for processing.

11. Confidentiality and Data Protection

Data protection and privacy matters are described in the Privacy Policy and GDPR page. These Terms should be read together with those documents and any signed data-processing agreement or customer contract.

12. Third-Party Infrastructure and AI Providers

The service may rely on third-party infrastructure, software, email, and AI technology. Current verified website materials identify AWS Frankfurt hosting, a contact email workflow using configured SMTP infrastructure, and an AI architecture involving OpenAI and Mistral AI where enabled.

intrastat.ai does not make contractual promises on behalf of AWS, OpenAI, Mistral AI, or other providers. Provider-specific commitments depend on the applicable provider terms, account configuration, and customer agreement.

13. Availability and Service Changes

intrastat.ai may update, change, suspend, or discontinue features as the product, regulatory requirements, providers, or customer needs evolve.

No 100% uptime, uninterrupted availability, or permanent feature availability is promised unless a separate written SLA expressly provides it.

14. Acceptable Use

Customers and users must use the service lawfully and responsibly.

• Do not attempt unauthorised access, probing, scraping, reverse engineering, or interference with service security.
• Do not upload unlawful data, malware, or data that the customer is not authorised to process through the service.
• Do not use the service to mislead authorities, falsify declarations, evade reporting obligations, or violate applicable law.

15. Intellectual Property

The intrastat.ai platform, software, interface, workflows, branding, website content, and related materials are owned by or licensed to intrastat.ai and its licensors.

These Terms do not transfer ownership of customer data to intrastat.ai, and they do not grant customers rights in the platform except as needed to use the service under the applicable agreement.

16. Fees, Subscriptions, and Billing

Fees, subscription scope, billing cycles, renewals, taxes, refunds, and cancellation rules are governed by the applicable order form, plan terms, invoice, or separate written agreement.

Specific subscription or refund terms are not stated here because a complete commercial billing model has not been verified for this notice.

17. Warranty and Accuracy

intrastat.ai aims to provide useful software, AI assistance, validation support, and review workflows, but the service is not a guarantee of regulatory accuracy or authority acceptance.

intrastat.ai does not guarantee that every suggestion is correct, every error is detected, every commodity code is correct, every declaration is complete, or every filing will be accepted by the competent authority.

18. Limitation of Liability

To the extent permitted by applicable law and the applicable written agreement, intrastat.ai is not responsible for indirect, incidental, special, punitive, or consequential losses, including lost profits, business interruption, penalties, or losses caused by inaccurate customer data or unreviewed outputs.

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful. No monetary liability cap is stated here because no verified liability cap has been confirmed for this notice and jurisdiction-specific terms require legal review.

Governing law and jurisdiction are not yet published because they have not been verified for this notice.

19. Termination

Account or service access may be suspended or terminated where required by the applicable plan, order form, separate agreement, non-payment, misuse, security risk, or legal requirement.

On termination, customer access to the service and prepared materials may be affected. Export, deletion, and retention handling should be confirmed in the applicable agreement and retention policy.

20. Governing Law and Jurisdiction

Governing law, court jurisdiction, and dispute-resolution rules have not been verified for publication in this notice.

These items should be confirmed in the applicable signed agreement or by legal counsel before publication as binding terms.

Governing law and jurisdiction are not yet published because they have not been verified for this notice.

21. Changes to the Terms

intrastat.ai may update these Terms from time to time. Updated Terms should be made available through the website, platform, email notice, account notice, or another appropriate method consistent with the customer relationship.

Material changes should not override a separately signed agreement unless that agreement allows it.

22. Contact

Questions about these Terms may be sent to info@intrastat.ai or to SmartRoad AI and Technology Services OÜ, Mäealuse 2/1, Tallinn 12618, Estonia.